What to Expect at a Veterinary Appointment
Understanding what you can expect during your first appointment will help make the process easier for both you and your pet.
Please come about 10 minutes early to complete our New Patient Form. To save some time, you can complete the New Patient Form online in advance.
Meet Your Veterinarian
One of our team members will review your pet's history and discuss their issues. You can ask any questions you may have, and we'll dedicate time to answering them.
Examination, Diagnosis & Treatment
Once your pet has been examined, we will provide you with a diagnosis and options for treatment. Your veterinarian can work with you to define a treatment plan for your pet.
Following your visit, we will create a detailed report of our diagnosis, the discussion we had with you, and your pet's treatment plan. We will keep this information on hand for whenever you need it.
Our Pet Care Philosophy
We are proud to serve pet owners in Fremont and throughout the Bay Area. We are dedicated to providing state-of-the-art veterinary service to you and your pet with care and compassion.
We are passionate about preventive care, client education, and providing comprehensive emergency care to pets in our community.
Find out more about our office policies, payment options and appointment booking by reading through our hospital FAQs.
- What types of payment options are available?
Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by debit, cash, check, Visa, MasterCard, Discover, and American Express.
- Are there payment plans available for my pet’s care?
We are proud to offer CareCredit as a financing option. They offer an easy application process that will give you results in minutes.
- Will I be provided with an estimate of costs?
Before treating your pet, we will provide a good-faith estimate of the cost of our services. However, unforeseen circumstances that arise may impact your final bill.
We will always explain our written estimate to all clients before they leave our facility, and require a deposit based on our estimate prior to administering any further treatment.
- Should I call ahead to book an appointment?
- What is your appointment cancellation policy?
If you need to cancel or reschedule an appointment, please let us know as soon as possible so that we can offer the space in our schedule to other clients.
- What types of animals do you treat?
We take care of cats and dogs.
- Where can I purchase my pet's prescription and food?
You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.
- What are the fees associated with a specialty appointment?
You are financially responsible for the initial examination fee and any diagnostics or treatment that you consent to for your pet’s treatment. This payment is due at the time of service.
For further hospitalization, diagnostics, or surgery, a deposit is required upfront with payment due in full when your pet is discharged.
- What are the fees associated with an emergency visit?
A deposit payment is required for all emergency examinations. Once the staff and doctors have examined your pet, an estimate for treatment will be given to you to determine a treatment plan.
If further hospitalization, diagnostics or surgery are required, a deposit is required upfront, with payment in full due when your pet is discharged.
- Can you help with my pet insurance?
We’re happy to help you fill out pet insurance forms for your pet’s visit.
Pet Owner Resources
Here are some helpful links for your pet's health.